Thank you for your booking. We look forward to seeing you! If for any reason you are unable to take part in the booked tour/extra/event or the booked transfer, you will find the current cancellation and refund conditions below.
CANCELLATIONS
(I) Cancellation with refund of tours, extras, events and transfers cannot be made if the date is less than 24 hours before the event.
(II) Similarly, a cancellation with refund cannot be made if the organiser and/or its employees determine at the beginning or during the tour that the participant is physically unfit or unsuitable to start or continue the tour due to lack of suitable equipment. Any additional costs incurred by cancelling the tour must be borne by the participant.
Cancellation by the guest:
(1) Cancellations of tours/extras/events must be made up to 24 hours prior to the event date.
(2) Cancellations of transfers are free of charge up to 4 days before the transfer date.
Cancellation by Plakias-Tours:
(3) We are happy to operate our tours for you according to our offer. However, we have no influence on force majeure such as storms, storms, rain, heat, earthquakes, strikes and other influences that are beyond our control. In this case, we will offer you a comparable alternative tour. If you do not wish to take part in the alternative tour, you can change your booking to an different tour at any time free of charge.
(4) If the minimum number of participants in a tour is not reached, you can of course rebook onto another tour free of charge.
CANCELLATION PROCESS
To cancel a booking, please email customer service at info@plakiastours.com or call +30 69369 19448.
REFUNDS
(1) General refunds will be made by providing you with an alternative date for the booked tour/extra/event or an equivalent voucher. In the event of a full cancellation up to 48 hours before the event date, you will receive a 50% refund. If you cancel up to 24 hours before the event, you will receive a 25% refund.
(2) With regard to a transfer, you will receive a refund according to the period of your cancellation date. You will receive a full refund if you cancel your appointment at least 4 days before your transfer. In the case of rebookings, these are free of charge up to 24 hours before the transfer date.
After receiving your cancellation request, we will process your refund and notify you by email.
QUESTIONS
If you have any questions about our cancellation and refund policy, please contact us at:
Phone: +30 69369 19448
info@plakiastours.com